Terms & Conditions

Acceptance of order - Following the survey, the customer has a 7-day cooling off period. Thereafter, if the survey renders the company unable to fulfil the contract at the original price, the customer has 5 days to accept the revised pricing or cancel with a full refund. After 7 days, the customer will be liable for any manufacturer or other costs that may already have been incurred and will lose their deposit.

All products, including equipment, remain the property of the company.

Payment - A deposit will be payable on acceptance of the quote which will be agreed by both parties. Payment of the balance is immediately due upon installation. Over £10,000, the company will operate a staged payment system during installation with a final payment on completion. The customer shall not be entitled to withhold payment by reason of any alleged defect. The company will investigate any defects and rectify to the customer's satisfaction.

Product Specification - Representative samples and brochures will be used to demonstrate a typical product and its composition. Final product will be of the same quality or better as we strive to continually offer better quality products at the same price. The company will not accept responsibility for minor glass blemishes or imperfections not covered by the manufacturer's guarantees.

Installation - The customer shall grant the company's employees reasonable access for taking measurements and for installation. The company will make good any damage to plaster, rendering or brickwork immediately surrounding windows or doors, although we cannot guarantee specialist finishes nor completely avoid damage to surrounding paintwork or wallpaper.The company accepts no liability for any structural defects at the property at which the installations are carried out. The customer is responsible for the removal of any fixtures or fittings that would hinder installation. The company will be be held responsible for any defects or potential effects following installation of outsized panes fitted against the company's recommendation

Guarantees- PVCu -10 years. Glass units - 5 years.Door and window furniture - 1 year from installation. This guarantee is void where any repairs are carried out by non-qualified or company-accredited personnel.

 

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